Lumo App - Terms and Conditions
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These Terms and Conditions ("Terms") govern the use of the Lumo App ("App") provided by Lumo
ApS ("Company"). By accessing or using the App, you agree to be bound by these Terms. If you do not agree
with any part of these Terms, you should not use the App.
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1. Account Registration and Eligibility
1.1 You must create an account to use the App. You agree to provide accurate and complete information
during the registration process.
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2. Use of the App
2.1 The App is designed to provide sports-related information, features, and services. You agree to use the
App only for its intended purposes.
2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities
that occur under your account.
2.3 You agree not to engage in any unauthorized or unlawful use of the App, including but not limited to:
a. Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person
or entity.
b. Uploading, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive,
defamatory, or otherwise objectionable.
c. Attempting to interfere with the functionality, security, or integrity of the App.
d. Engaging in any activity that could compromise the privacy or data of other users.
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3. Intellectual Property
3.1 All intellectual property rights in the App, including but not limited to copyrights, trademarks, and trade
secrets, are owned by the Company or its licensors.
3.2 You agree not to copy, modify, distribute, sell, or lease any part of the App or its contents unless
expressly authorized by the Company.
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4. Privacy
4.1 Your privacy is important to us. The collection and use of personal information by the App are governed
by our Privacy Policy. By using the Lumo Sports App, you consent to the collection, storage, and processing
of your personal information as described in the Privacy Policy.
5. Disclaimer of Warranties
5.1 You are not allowed to delete your user or user data if it causes any kinds of financial losses for other
users on the App.
5.2 We do not take responsibility if you choose to delete your user data, which may affect other users, for
example, if you are the only community owner who has received payment. We are not liable if users are
deceived by hosts or communities.
5.3 We also do not accept responsibility for payment disputes where a participant has paid but does not
show up, or where a participant regrets the payment. Cancellation can only be made up to 24 hours before
the start time of the activity.
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6. Limitation of Liability
6.1 To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect,
incidental, special, or consequential damages arising out of or in connection with the use or inability to use
the App.
6.2 You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, and
agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the App.
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7. Modifications and Termination
7.1 The Company reserves the right to modify, suspend, or terminate the App or any part of it, at any time
without prior notice.
7.2 The Company may also modify these Terms at any time, and the updated Terms will be effective upon
posting on the App. Your continued use of the App after any modifications constitutes your acceptance of
the updated Terms.
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8. Governing Law and Jurisdiction
8.1 These Terms shall be governed by and construed in accordance with the Danish law. Any disputes arising
out of or relating to these Terms or the use of the App shall be subject to the exclusive jurisdiction of the
courts in Denmark.
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9. General Data Protection Regulation (GDPR)
9.1 Lumo handles users' personal data in accordance with the GDPR (General Data Protection Regulation).
We use third-party solutions to analyze user data to improve the user experience. For example, to see how
many people are using the app and how much time each user spends on the app.
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10. Severability
10.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions
shall continue in full force and effect.
11. Creation and Registration for Activities
11.1 You can create and register for activities, which can be free or require payment. When you sign up for a
paid activity, you agree to pay the specified amount. Payments are handled through the app, and you will
receive confirmation of your payment.
12. Cancellation and Refunds
12.1 If you wish to cancel your registration for an activity, you must do so before the specified deadline of
24 hours prior to the start time of the activity. If you cancel your registration after the deadline, you will not
receive any refund unless otherwise stated.
12.2 In case the activity is cancelled by the host, the participants will receive a full refund of the paid
amount. The transaction fee will not be refunded.
13. Payouts and Taxes
13.1 If you have pending payouts as a host or community owner, it may take up to 14 days for the amount
to be deposited into your account.
13.2 We do not take responsibility for reporting taxes or VAT for any users. It is the user's own responsibility
to comply with applicable tax legislation.
14. Anti Money Laundering (AML) Policy
14.1 Customer Identification: We require all users to register with personal information, including name,
age, gender, etc. This will help prevent anonymous transactions.
14.2 Transaction Monitoring: We have implemented a system to monitor transactions for suspicious
behavior. This may include large, unexpected transactions, repeated transactions of the same amount, or
patterns of behavior that do not align with normal user activity.
14.3 Verification of Payment Methods: We require users to confirm their payment methods using
verification methods such as credit cards, PayPal accounts, etc. This will help validate users' identities and
reduce the risk of anonymous or fake transactions.
14.4 Reporting Suspicious Activity: We encourage users to report suspicious activity or transactions. Also,
we have implemented an internal system to escalate reported activity to relevant authorities or agencies.
14.5 Regular Policy Review: We review and update your AML policy regularly to ensure it complies with the
latest legal requirements and best practices for preventing money laundering.14.6 Sample Check of Events: To ensure that events and trainings created on the platform are actually held
as indicated, we conduct regular sample checks. These checks may include verifying the event location,
number of participants, and reviewing user communications to ensure that events are not being used as a
cover for money transfers between users on the platform.
15. Entire Agreement
15.1 These Terms constitute the entire agreement between you and the Company regarding the use of the
App and supersede any prior agreements or understandings, whether written or oral.
16. Termination of Agreement
16.1 We reserve the right to terminate this user agreement and your access to our App without notice if
you violate any of the terms and conditions in this agreement.
17. Contact Information
17.1 If you have any questions or concerns regarding these Terms or the App, please contact us at
By using the App, you acknowledge that you have read, understood, and agreed to these Terms and
Conditions. It is recommended that you review these Terms periodically for any updates or changes made
by the Company.
Last updated: 10/5/2024
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